Everything you need to know

Everything from arrival and departure times to payment options

Arrival and departure times

Welcome to Hotel Kloster Holzen! Check-in: Your room will be ready from 3pm on the day of arrival. Check-out: We kindly ask that you vacate your room by 11am on the day of departure.

Doctor and pharmacy

Pharmacy: St. Jakobus Pharmacy, Hauptstraße 13, 86695 Nordendorf, Tel. +49 (0)8273 550. Opening times: Mon-Fri 8am-12.30pm, Mon/Tue/Thu/Fri 2pm-6pm, Sat 8am-12 midday.

GP: Dr. med general physician M. Eberle, Hauptstr. 30, 86695 Nordendorf, Tel. +49 (0)8273 2288.

Dentist: Dr. med. dent. C. Eberle, Hauptstr. 30, 86695 Nordendorf, Tel. +49 (0)8273 1010.

In a medical emergency call: 112

Baby cots and extra bed

For an extra charge of 10€ per night we will gladly provide a cot in your room. If you require an extra bed for an additional adult, please send us your request in advance.

Bank

Bank: VR-Bank Ehingen, Raiffeisenplatz 2, 86678 Ehingen. Opening times: Mon/Thu 8.30am-12.00 midday, Tue 2pm-6pm, Fri 2pm-5pm, closed on Wednesdays.

ATM: Sparkasse ATM Nordendorf (near Tengelmann). Opening times: 24/7.

Beer garden

Our beer garden is an idyllic place to rest and relax and also has a small children's playground. When the weather is good, it's open from 11am to 11pm. Between 11am and 2pm and 5.30pm and 9.30pm we serve hot food from our restaurant menu. For a little something in between, our snack menu offers all sorts of regional specialities.

Exceptions: On some days you will find that the monastery inn and its beer garden are reserved for private functions. To check if the beer garden is open, please call beforehand: Tel. +49 (0)8273 9959 - 1580.

Do not disturb

A "Please do not disturb" sign can be found on your room door. Please note that your room will not be cleaned in the case that the sign is hanging outside your room.

Bed linen

Additional blankets, towels and pillows of varying hardness are available upon request from reception.

Stamps and postbox

Stamps for your letters and postcards are available from reception. A postbox can be found at the Kloster Holzen shop.

Bus and train

The nearest train station is in Nordendorf, 4 kilometres away. You can get there by taxi or by bus. Bus and train timetables are available at reception.

Iron and ironing board

Upon request, we will gladly bring an iron and ironing board to your room free of charge.

Fax and photocopying

A fax machine is available for your use at reception (0.10 € per sheet). Fax number: +49 (0)8273 9959 - 1504. Please also ask at reception for photocopying (0.10 € per copy).

Lost and found

Have you lost something? Lost or forgotten items are kept for you at reception.

Breakfast times

The Kloster Holzen breakfast buffet is served in the Hildegard main building, on Monday to Saturday from 6am-10am and on Sundays and bank holidays from 7.30am-11am. The breakfast buffet is included in the room rate!

Luggage service

A large luggage trolley is at your disposal.

Gift vouchers

Give a special person a very special experience - with a gift voucher from Kloster Holzen. The monetary vouchers can be redeemed at the hotel and monastery inn, but not in the monastery shop.

Mobile phone chargers

Chargers for most models of phone can be borrowed from reception!

Dogs

Dogs are always welcome here with us! Surcharge: 8 € per day. Generally, one dog per room is accepted. We kindly ask that dogs are kept on a leash throughout the entire hotel complex. A Robby Dog dustbin can be found next to the Kloster Holzen information board outside at the archway.
Dogs are allowed in the inn. However, we ask that you show consideration to other guests and leave your dog in the room during breakfast times in the Hildegard main building.

Internet

The use of the internet is free of charge throughout the monastery complex for hotel guests! The rooms in the Hildegard building allow for emission-free sleep and has a LAN connection. Free use of wireless LAN connections is available in all the seminar rooms, in the breakfast and bar areas, in the monastery inn and its rooms, in the Benedikt building and in the archway. Access codes are available from reception.

Monastery inn

We welcome you to the monastery inn from 11am to 11pm daily. From 11am-2pm and from 5.30pm-9.30pm we serve warm food from our restaurant menu. For a little something in between, our snack menu offers all sorts of regional specialities for you to enjoy.

Exceptions: On some days you will find that the monastery inn and its beer garden are reserved for private functions. To check if the inn is open, please call beforehand: Tel. +49 (0)8273 9959 - 0.

There are three rooms available of the monastery inn for your seminars or functions: the monastery vault (max. 120 people), the hunters lounge (max. 30 people.), the Franziskus lounge (max. 30 people). More information about events at the monastery guest house can be found here - weddings and celebrations.

Sewing kit

Needles and sewing thread are available from reception if you need them.

Parking

You will find plenty of free parking spaces at the hotel. Use is at your own risk and we cannot assume liability for any damage.

Reception times

Our reception is manned daily from 6.30 am-10 pm. Please inform us in advance if your arrival will be outside of these reception times.

Safe

Your valuables may be deposited in the safe at reception.

Shoe cleaning

A shoe shine machine can be found on the ground floor of the Hildegard main building, just next to the stairs.

Cancellation terms

You can cancel your room reservation free of charge up to 6pm on the day of arrival. Cancellation after 6pm on the day of arrival will incur a charge of 100% of the room rate.

For group bookings of 10 rooms or more, cancellation is free of charge up to 14 days before the day of arrival. After this time 60% of the room rates will be charged.

Taxi

If you require a taxi for your arrival or during your stay, please contact Taxi Röthle on. +49 (0)9074 2071 or +49 (0)8272 9700. On request, we will gladly order a taxi for you. Please contact reception.

Telephone

To make a call from your room to an external number please dial "0" followed by the number you wish to call. For example: "0" 01234 5678. Price: 0.39 € per minute.

Reception can be reached by pressing the reception button or by using the extension 1500.

Laundry service

The laundry service is subject to a charge and is calculated per garment. In the room you will find a plastic laundry bag and a laundry list that can be used for this purpose. Please place the laundry bag on your bed - the service will be carried out within 24 hours. Garments which require dry-cleaning will take longer.

Wake-up service

If you wish to be woken up at a certain time, please let us know at reception. You can also program your wake up call yourself. Proceed as follows:

  • Lift the handset and press the "*" key, "4" and "6".
  • Now enter the desired time as a 4-digit number. For example: 0905 for 9.05am.
  • Your phone will ring at the desired time, but nobody will be on the line.

Payment methods

The following payment methods are available here at the Hotel Kloster Holzen: cash, debit card, Amex, VISA and Mastercard.

Newspapers

Current newspapers can be found in the hotel breakfast and bar areas.

Cigarettes

A cigarette vending machine can be found in the outdoor area of the beer garden.