Good to know
Useful Information
Below you can find important information about your stay in our hotel. Please don't hestitate to have a look in our A-Z folder which recaps all details worth knowing.
Hotel
Check-in: Your room will be ready from 3pm on the day of arrival.
Check-out: We kindly ask that you vacate your room by 10 am during the week and by 11 am at the weekends on the day of departure.
Reception times
Our reception is manned daily from 6.30 am-10 pm.
Please inform us in advance if your arrival will be outside of these reception times.
Cancellation terms
You can cancel your room reservation free of charge up to 6pm on the day of arrival. Cancellation after 6pm on the day of arrival will incur a charge of 100% of the room rate. For group bookings of 10 rooms or more, cancellation is free of charge up to 14 days before the day of arrival. After this time 60% of the room rates will be charged.
Payment methods
The following payment methods are available here at the Hotel Kloster Holzen: cash, debit card, Amex, VISA and Mastercard.
Taxi
If you require a taxi for your arrival or during your stay, please contact Taxi Röthle on. +49 (0)9074 2071 or +49 (0)8272 9700. On request, we will gladly order a taxi for you. Please contact reception.
The nearest train station is in Nordendorf, 4 kilometres away. You can get there by taxi or by bus. Bus and train timetables are available at reception.
Luggage service
A large luggage trolley is at your disposal.
Telephone
To make a call from your room to an external number please dial "0" followed by the number you wish to call. For example: "0" 01234 5678. Price: 0.39 € per minute. Reception can be reached by pressing the reception button or by using the extension 1500.
Seminars
The Klostergasthof has 10 rooms available for your conferences. To the seminars
Intermediate cleaning
The cleaning during your stay is carried out every 2. night. For preserving resources and a more economical way of management we have defined this standard for our hotel. If you prefer a daily cleaning just let our reception team know - this is naturally practicable.
Media
The use of the internet is free of charge throughout the monastery complex for hotel guests! Free use of wireless LAN connections is available in all the seminar rooms, in the breakfast and bar areas, in the monastery inn and its rooms, in the Benedikt building and in the archway. Access codes are available from reception.
Mobile phone chargers
Chargers for most models of phone can be borrowed from reception!
Current newspapers can be found in the hotel breakfast and bar areas.
Fax & Photocopying
A fax machine is available for your use at reception (0.10 € per sheet). Fax number: +49 (0)8273 9959 - 1504. Please also ask at reception for photocopying (0.10 € per copy).
Enjoyment
The Kloster Holzen breakfast buffet is served in the Hildegard main building, on Monday to Saturday from 6am-10am and on Sundays and bank holidays from 7.30am-11am. The breakfast buffet is included in the room rate!
Lunch
On certain days you can join our lunch buffet in the monastery restaurant Hildegard.
More about gastronomy
Klostergasthof with beer garden
An idyllic place to relax and refresh is our monastery inn with beer garden. It is also open for lunch on Sundays.
More about gastronomy
Hotel bar "von Treuberg", MO-Fr in the evening open.
Allergies & intolerances
Our service team will be happy to provide you with information about the ingredients. On request, our kitchen team also prepares special dishes according to your individual wishes: lactose-free, fructose-free, gluten-free. Please let us know your requirements in good time before your arrival.
Celebrate celebrations
Our monastery inn offers several rooms for festive occasions.
Wedding & Celebrations
Service
We are not an explicit family hotel - nevertheless families with children can feel comfortable in wood. We are happy to provide cots and high chairs for children. For a carefree family time in Holzen, however, we ask you to bring any additional equipment for your children yourself.
An animal enclosure and a lot of untouched nature can be discovered during family excursions around the monastery.
Dogs
Dogs are always welcome here with us! Surcharge: 8 € per day. Generally, one dog per room is accepted. We kindly ask that dogs are kept on a leash throughout the entire hotel complex. A Robby Dog dustbin can be found next to the Kloster Holzen information board outside at the archway. Dogs are allowed in the inn. However, we ask that you show consideration to other guests and leave your dog in the room during breakfast times in the Hildegard main building.
Safe
Your valuables may be deposited in the safe at reception.
Cigarettes
A cigarette vending machine can be found in the outdoor area of the beer garden.
Iron & Ironing board
Upon request, we will gladly bring an iron and ironing board to your room free of charge.
Needles and sewing thread are available from reception if you need them.
Laundry service
The laundry service is subject to a charge and is billed per garment. In the room there is a plastic laundry bag and a laundry list, which you use for this purpose. Please place the prepared laundry bag with the corresponding laundry list on your bed before 9 am. The cleaned laundry will be returned to you by 12 noon the following day. Exceptions are clothes for dry cleaning, which need more time.
Shoe cleaning
A shoe shine machine can be found on the ground floor of the Hildegard main building, just next to the stairs.
Wake-up service
If you wish to be woken up at a certain time, please let us know at reception. You can also program your wake up call yourself. Proceed as follows:
- Lift the handset and press the "*" key, "4" and "6".
- Now enter the desired time as a 4-digit number. For example: 0905 for 9.05am.
- Your phone will ring at the desired time, but nobody will be on the line.
What else is important
Pharmacy
St. Jakobus Apotheke
Hauptstraße 13
86695 Nordendorf
Tel. +49 (0)8273 550
Opening hours:
- Mon-Fri 08:00-12:30
- Mo/Di/Do/Fr 14:00-18:00
- Sat 08:00-12:00
Bank & EC machine - VR-Bank in Nordendorf. Also free of charge for Sparkassen-customers.
Stamps & Postbox
Stamps for your letters and postcards are available from reception. A postbox can be found at the Kloster Holzen shop.